Wherever reasonably possible, we use an agency to perform marketing activities to people that we feel would be interested in our services. They collect the information from the person or entity to whom it relates. For example, you may provide your name and contact information to them to communicate with you. That is not always possible or appropriate and they do collect and use personal information from publicly available sources and from data partners, such as but not limited, to data brokers, competitions that you have entered, surveys, online selling platforms, API leveraged third party datasets and more. However, they only do so if the individual has consented to such collection of their information, would reasonably expect them to collect their personal information in this way, or if it is necessary for specific purpose such as the investigation of a privacy complaint or where the individuals would reasonably be expected to be contacted because of the way their information was provided in the public domain for contact.

Where they collect personal information from third parties, they seek confirmation from those providing them with the information that it was acquired in accordance with the requirements of the Privacy Act 1988 Cth, that they are entitled to provide it to them and that they can authorise them to use it for the purposes for which they are supplying it and their primary business purpose of supplying information services to their clients.

Personal information collected is only used and disclosed under the following circumstances:

  • Your consent / permission was / has been obtained in relation to the use or disclosure of the information or has been labelled opt-in for marketing use or commercial contact in any case.
  • Such consent has not been withdrawn or suppressed with our chosen marketing agency.
  • Your information was / is available in the public domain and it is reasonably expected that you would receive contact by the agency*
  • It is used for the purpose for which the information was collected and published.
  • We are required to or authorised to under Australian Law or orders from any competent court and / or court order.

*It is impractical for the marketing agency we use to contact and notify each individual that are in the public domain, that their information has been collected for use at the time of collection due to the nature and sheer volume of information that they receive from time to time and the cost and effort to do so. The marketing agency we use will always ensure that where no direct consent was given to collect an individual’s personal information in the public domain, or indirect consent was provided through a third party, that they will attempt to notify the individual as soon as practical.


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